Government Contracting Blog

After a 10-year, $2.5 billion contract for contact center solutions has come to its end, GSA has elected to acquire these services via a new method. GSA is preparing to add SIN 132-20, titled Automated Contact Center Solutions (ACCS), to Schedule IT70 to secure more advanced AI computing for these applications and processes within the government. More details surrounding the addition of this SIN can be found online on GSA’s Interact platform.

This update will affect SINS 520-16 through 520-20. The General Services Administration’s (GSA) Federal Acquisition Service (FAS) is planning to release Refresh 28 of the 00CORP Professional Services Schedule (PSS) in Mid-November 2017. This update will implement a variety of changes to the scope of Special Item Numbers (SINs) 520-16, 520-17, and 520-20. It will also delete SINs 520-18 and 520-19 in order to redefine Data Breach Response and Identity Protection Services under PSS. These changes help to embrace the transition seen in data breach response and help create a proactive solution for identity protection.