In a world where the industry standard is always changing and methods for these changes are conjointly working together, one can’t help but feel like they’re always falling behind the curve. Welcome to the world of Information Technology (IT), where changes typically come in 12 to 15 month increments and the last 10 years has been one of the greatest technology booms in the last century.

Over the last decade, IT businesses and users have seen innovations of all sorts of technologies such as the iPod, new Operating Systems, and massive changes in IT management. For example, as Microsoft Windows ends support for Windows XP this April, organizations will find themselves migrating and attempting to the stay ahead of IT to continue their business operations. At this point, you may be asking “How can I stay ahead of all these IT changes and learn about what challenges all these different technologies can solve?”

In a World Where IT is Always Changing, How Can we Keep Up?

The answer arrived with a benchmark idea called information exchange. Information exchange is loosely defined as “a bidirectional information transfer” in related topics such as telecommunications, computer science (IT) and other communication systems. You can find this exchange and sharing of ideas occurs between IT leaders at conferences and events around the world. This avenue of communication allows IT specialists to return to their coworkers and peers with greater knowledge of the leading IT innovations and transformations.

Every year, new IT discoveries are released with new models and advancements for the future. IT specialists gather and attend conferences to share their insights and learn about the ever-changing advancements that require their understanding to stay ahead. These idea exchanging events continue to improve and provide vast benefits to attendees, but not just to simply discuss new technological advancements, but to reach the core of IT and how to enable IT in the most effective manner.

A focus area that is becoming more prominent to the IT and business industries today is the emergence of IT Service and Asset Management (ITSM/ITAM). A very valuable event that addresses this core component of IT is the BMC Exchange. This event gathers in various locations around the world to encourage and promote information exchange and idea sharing with leading IT organizations and leaders. The next upcoming BMC Exchange is the BMC DC Exchange being held in the greater Washington, D.C. area.

Attending the BMC DC Exchange on February 20th at the Ritz Carlton Pentagon City will be a great resource for learning about how ITSM and ITAM are changing the surface of the IT world. Among the many distinguished speakers there, James Staten from Forrester Research will be discussing the transformations of IT in his keynote. Attendees will also connect with IT leaders and share IT ideas to learn how properly enabling IT can provide the best means for effective business growth.

Businesses are always evolving, and through their evolution and expansion technology becomes obsolete and organizations find themselves needing an upgrade. As a customer base grows the need for technology grows greater. Most organizations spend thousands of dollars attaining and upgrading to the most current technology, but still have many problems implementing their new technology to meet all the demands of their customers.

Organizations that invest in technology should also consider the effects of its implementation. Possessing technology does not necessarily prove it effective, and every organization needs an efficient system that can manage the services provided by its technology. That is where IT Service Management (ITSM) is born.

ITSM is crucial to the functionality and expansion of organizations in several aspects:

1. The number of requests for automating business processes is rapidly growing, ITSM can ensure speedy and accurate delivery to both internal end users and external customers.
2. ITSM boosts productivity which results in lower operating costs and faster adaptability to customer requests for your business.
3. ITSM can effectively capture and share knowledge for IT end users to quickly locate and fix reported problems.
4. Upgrades and requests expand quickly, ITSM can assure a single, user friendly customer portal for reporting problems, software upgrades and requesting services.
5. Tracking historical and real-time data through ITSM allows IT leaders to spot problems faster and using historical reports will increase productivity through analyzing past trends.
6. IT Managers and business leaders can access their system from any location, allowing customers and employees to conduct transactions at any time, from anywhere.

ITSM implementation is also designed for simplicity, meaning IT leaders aren’t required to have any special skills to create the customer forms, dashboards, and other various components. Implementing a successful ITSM strategy can help growing organizations process, maintain, and support a skyrocketing customer in-take and manage customers with a cost effective and simple solution.

Read more about the benefits of ITSM and how it helped organizations such as PCMall and Evergreen in this white paper, “Leveraging Your IT Service Management.”