Is the New SIN for Cloud Services Rolling In? Not So Fast!

Posted by Kevin Lancaster on Nov 25, 2014 2:32:15 PM

The Office of the IT Schedule Programs wants to increased visibility and access of cloud services for all federal agencies. Great idea, right? Especially given that most agencies don’t really know how to buy cloud services. But adding a new Special Item Number (SIN) isn’t as easy as you might think; there are many decisions that need to be made and considerations to take into account.

In July 2014, a Request for Information (RFI) was released in consideration for creating a new SIN for cloud computing services. After collecting and reviewing the responses, they gathered industry partners together to participate in an Industry Day event to further discuss and receive feedback regarding this new SIN.

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Topics: Cloud

IT Information Exchange at the DC Exchange

Posted by Kevin Lancaster on Feb 11, 2014 6:04:00 PM

In a world where the industry standard is always changing and methods for these changes are conjointly working together, one can’t help but feel like they’re always falling behind the curve. Welcome to the world of Information Technology (IT), where changes typically come in 12 to 15 month increments and the last 10 years has been one of the greatest technology booms in the last century.

Over the last decade, IT businesses and users have seen innovations of all sorts of technologies such as the iPod, new Operating Systems, and massive changes in IT management. For example, as Microsoft Windows ends support for Windows XP this April, organizations will find themselves migrating and attempting to the stay ahead of IT to continue their business operations. At this point, you may be asking “How can I stay ahead of all these IT changes and learn about what challenges all these different technologies can solve?”

In a World Where IT is Always Changing, How Can we Keep Up?

The answer arrived with a benchmark idea called information exchange. Information exchange is loosely defined as “a bidirectional information transfer” in related topics such as telecommunications, computer science (IT) and other communication systems. You can find this exchange and sharing of ideas occurs between IT leaders at conferences and events around the world. This avenue of communication allows IT specialists to return to their coworkers and peers with greater knowledge of the leading IT innovations and transformations.

Every year, new IT discoveries are released with new models and advancements for the future. IT specialists gather and attend conferences to share their insights and learn about the ever-changing advancements that require their understanding to stay ahead. These idea exchanging events continue to improve and provide vast benefits to attendees, but not just to simply discuss new technological advancements, but to reach the core of IT and how to enable IT in the most effective manner.

A focus area that is becoming more prominent to the IT and business industries today is the emergence of IT Service and Asset Management (ITSM/ITAM). A very valuable event that addresses this core component of IT is the BMC Exchange. This event gathers in various locations around the world to encourage and promote information exchange and idea sharing with leading IT organizations and leaders. The next upcoming BMC Exchange is the BMC DC Exchange being held in the greater Washington, D.C. area.

Attending the BMC DC Exchange on February 20th at the Ritz Carlton Pentagon City will be a great resource for learning about how ITSM and ITAM are changing the surface of the IT world. Among the many distinguished speakers there, James Staten from Forrester Research will be discussing the transformations of IT in his keynote. Attendees will also connect with IT leaders and share IT ideas to learn how properly enabling IT can provide the best means for effective business growth.

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Topics: BMC, Events, Blog, Technology, Cloud

IT Service Management in 2014: One Size Does Not Fit All

Posted by Kevin Lancaster on Jan 14, 2014 6:09:00 PM

Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved.

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Topics: BMC, Government Business Development, Blog, Video Blog, Technology, Resources and Insight, Cloud

The Reality of FedRAMP 2014 is Here!

Posted by Kevin Lancaster on Jan 3, 2014 6:10:00 PM

If you are an IT government contractor – this is for you! Cloud Service Providers (CSPs) are required to be FedRAMP certified by June 2014. Current deployments of cloud-based services in use by Federal agencies must be compliant with FedRAMP guidelines by June 2014. Commercial providers that offered cloud-based services to the Federal government or in the acquisition process prior to June 5, 2012, must have a FedRAMP P-ATO. Government agencies have to move one system to a cloud provider within 12 months of project start, and two more systems within 18 months of launch, by the end of 2015.

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Topics: Government Contracting, GSA Schedule, Government, Blog, Technology, Cloud, Government Business Opps

6 Ways IT Service Management Can Change Your Organization

Posted by Kevin Lancaster on Nov 14, 2013 7:57:00 PM

Businesses are always evolving, and through their evolution and expansion technology becomes obsolete and organizations find themselves needing an upgrade. As a customer base grows the need for technology grows greater. Most organizations spend thousands of dollars attaining and upgrading to the most current technology, but still have many problems implementing their new technology to meet all the demands of their customers.

Organizations that invest in technology should also consider the effects of its implementation. Possessing technology does not necessarily prove it effective, and every organization needs an efficient system that can manage the services provided by its technology. That is where IT Service Management (ITSM) is born.

ITSM is crucial to the functionality and expansion of organizations in several aspects:

  1. The number of requests for automating business processes is rapidly growing, ITSM can ensure speedy and accurate delivery to both internal end users and external customers.
  2. ITSM boosts productivity which results in lower operating costs and faster adaptability to customer requests for your business.
  3. ITSM can effectively capture and share knowledge for IT end users to quickly locate and fix reported problems.
  4. Upgrades and requests expand quickly, ITSM can assure a single, user friendly customer portal for reporting problems, software upgrades and requesting services.
  5. Tracking historical and real-time data through ITSM allows IT leaders to spot problems faster and using historical reports will increase productivity through analyzing past trends.
  6. IT Managers and business leaders can access their system from any location, allowing customers and employees to conduct transactions at any time, from anywhere.

ITSM implementation is also designed for simplicity, meaning IT leaders aren’t required to have any special skills to create the customer forms, dashboards, and other various components. Implementing a successful ITSM strategy can help growing organizations process, maintain, and support a skyrocketing customer in-take and manage customers with a cost effective and simple solution.

Read more about the benefits of ITSM and how it helped organizations such as PCMall and Evergreen in this white paper, “Leveraging Your IT Service Management.”

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Topics: BMC, Government Contracting, Government, Blog, Technology, Resources and Insight, Cloud

Survey Reveals 97% of Executives Place High Value on Becoming a Socially Enabled Enterprise

Posted by Kevin Lancaster on Oct 3, 2013 9:08:00 PM

Contrary to popular belief, teenagers are not the only ones posting pictures and content on social media platforms. Federal, state, and local government agencies have been implementing commercially provided media technologies to promote their services and support their missions. The U.S. Government Accountability Office (GAO) highlighted several distinct methods that 23 of 24 major agencies are using to increase citizen engagement through social media platforms. Such activities include reposting information available on official agency websites, posting information not available on agency websites, soliciting comments from the public, responding to comments on content, and providing links to non-government websites.

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Topics: Government Contracting, GSA Schedule, Government, Blog, Technology, Cloud

Maximize Your Online Community to Increase Citizen Engagement

Posted by Kevin Lancaster on Sep 16, 2013 9:13:00 PM

The notion of e-governance has become prominent in recent years. Agencies around the world are now implementing technology into how they function and deliver services to citizens. Their objective: to distribute information more effectively, universally, and clearly to people.

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Topics: Government, Blog, Technology, Cloud

SaaS for Government IT Help Desks, Can It Be Done?

Posted by Kevin Lancaster on Sep 12, 2013 9:14:00 PM

Software-as-a-Service (SaaS) for IT Help desks is no longer a foreign concept to government agencies. This solution can help provide improved government service to citizens from an environment entirely in the cloud. However, many questions of cost benefit and scalability still remain. With the long term ramifications of budget cuts and sequestration slowly taking a strangling hold on government procurement, agencies are scrambling to find new ways to “save a buck.”

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Topics: BMC, Government Contracting, GSA Schedule, Government, Blog, Technology, Cloud

How to Accelerate New Employee Productivity

Posted by Kevin Lancaster on Jul 4, 2013 9:50:40 PM

Accelerating a new employee’s productivity rate is a goal that every agency strives to achieve. The onboarding process involves many time consuming elements. Everything from preparing new-hire paperwork, to ensuring equipment is ready on time, and reducing the onboarding cycle from days to minutes can help your agency save millions of dollars and increase productivity rates for new employees. How can you enable new hire productivity across every level of your organization? Here are some tips to ensure your new employees can hit the ground running.

1. Streamline Your Process

Streamline paperwork, cut mailing costs and increase overall consistency to improve your employees’ productivity on day one. Streamlining time-consuming onboarding tasks allows hiring managers and HR staff to dedicate more time to employee orientation and training, and less time to tactical logistics. Maintaining employee engagement early on establishes a healthy work environment. Managing the employee lifecycle can be simplified by including engaging media content, data forms, and automated processes that save both time and money.

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Topics: Government Business Development, Government, Blog, Winvale, Technology, Resources and Insight, Cloud, Government Business Opps

Government and Industry are in the Clouds

Posted by Kevin Lancaster on Jul 1, 2013 9:51:00 PM

After HP and Lockheed Martin both issued cloud security authorizations by the Federal Risk and Authorization Management Program (FedRAMP), a dispute between Amazon Web services and IBM came about over a CIA cloud infrastructure contract. In addition to this, the recent release of Dell’s Cloud for U.S. Government makes it plain to see that the future of computing lies in the cloud.

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Topics: Government, Blog, Winvale, Technology, Cloud

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